Return and Refund Policy
At Aalayam Store, your satisfaction is important to us. If you are not fully happy with your purchase, we’re here to help with a simple and transparent return process.
Eligibility for Returns
You can request a return if:
-
The product is damaged, defective, or incorrect
-
You received the wrong item
-
The product is unused, in original condition, and in its original packaging
Note: Products that are used, damaged due to misuse, or missing parts may not be eligible for return.
Return Window
Return requests must be made within 7 days of delivery.
Non-Returnable Items
For safety and hygiene reasons, certain products cannot be returned, including:
-
Insoles or foot-care items that have been used
-
Personal care or hygiene products
-
Any product marked as non-returnable on the product page
Return Process
-
Email us at retails@aalayam.care with:
-
Order ID
-
Reason for return
-
Photos of the product (if damaged or defective)
-
-
Our team will verify the request and guide you with the next steps.
-
Once approved, you may need to ship the product back to us or schedule a pickup (where available).
Refunds
After we receive and inspect the returned item:
-
Approved returns will be refunded to your original payment method.
-
Refund processing may take 5–7 business days, depending on your bank or payment provider.
Shipping charges (if any) are non-refundable.
Replacements
If you prefer, we can also provide a replacement instead of a refund, subject to product availability.
Order Cancellation
Orders can be cancelled before dispatch. Once shipped, cancellation is not possible—you may only request a return after delivery.
Contact Us
For any return or refund-related queries:
???? retails@aalayam.care
We’re here to ensure your shopping experience at Aalayam Store remains smooth, safe, and satisfying.
